Terms & Conditions – BitGuruz Casino

Terms & Conditions

Before placing a single bet or spinning a single reel at BitGuruz casino players are strongly advised to read these Terms and Conditions in their entirety. By registering an account and using the platform, every player signals full acceptance of the rules outlined here. These terms govern the relationship between BitGuruz and its users across all product verticals, including casino games, sportsbook, crash titles, and live dealer tables.

1. General Terms

BitGuruz operates as an online gaming platform serving international players where online gambling is permitted under applicable local law. It is the sole responsibility of each player to verify whether online gambling is legal in their jurisdiction before creating an account.

• Players must be at least 18 years of age (or the legal gambling age in their jurisdiction, whichever is higher) to register.
• Only one account per person, household, IP address, and payment method is permitted.
• BitGuruz reserves the right to amend, modify, or update these terms at any time. Continued use of the platform after any amendments constitutes acceptance of the revised terms.
• These terms apply to all devices and access points, including desktop browsers, mobile browsers, and any native applications.

2. Account Registration and Verification

To maintain a compliant and fair gaming environment, BitGuruz enforces a strict Know Your Customer (KYC) policy.

2.1 Registration Requirements

When creating an account, players must provide accurate personal information, including:

• Full legal name
• Date of birth
• Residential address
• Valid email address
• Phone number

Providing false or misleading information during registration may result in immediate account suspension and forfeiture of any pending withdrawals.

2.2 Verification Documents

Prior to processing any withdrawal, or at any point during a player’s account activity, BitGuruz may request the following documents:

Failure to provide these documents within the specified timeframe may result in account restriction.

3. Deposits and Withdrawals

3.1 Deposits

• The minimum deposit amount is €10 unless otherwise specified for a particular payment method.
• Deposits are credited to player accounts instantly or within the processing time stated for the selected method.
• BitGuruz does not accept third-party deposits. Funds must originate from a payment method registered in the account holder’s name.

3.2 Withdrawals

• The minimum withdrawal amount is €20 unless stated otherwise.
• Withdrawals are subject to KYC verification before processing.
• BitGuruz processes withdrawal requests within 1–5 business days, depending on the payment method chosen.
• The platform reserves the right to request additional verification steps for large withdrawal amounts.

3.3 Currency

All transactions on BitGuruz are processed in Euro (€). Currency conversion fees may apply where a player’s local currency differs.

4. Bonuses and Promotions

4.1 Welcome Bonus

BitGuruz offers new players a First Deposit Bonus of up to €1,000 plus 15 Free Spins, credited instantly upon qualifying deposit. The following conditions apply:

4.2 General Bonus Rules

• Bonuses can only be claimed once per player, household, IP address, and device unless explicitly stated otherwise.
• Game contributions toward wagering requirements vary by title:
  • Slots: 100%
  • Live Casino: 10%
  • Table Games (RNG): 10%
  • Crash Games: 20%
  • Sportsbook: 50% (on qualifying bets at minimum odds of 1.50)
• BitGuruz reserves the right to cancel any bonus or promotional offer if abuse or fraudulent behavior is detected.
• Bonus funds are non-transferable and cannot be exchanged for cash without meeting wagering requirements.

4.3 Free Spins

• Free Spins are awarded on designated slot titles only.
• Winnings from Free Spins are credited as bonus funds subject to the stated wagering requirement.
• Unused Free Spins expire 7 days after being credited.

5. Responsible Gambling

BitGuruz is committed to providing a safe environment for all players. A range of responsible gambling tools are available:

• Deposit Limits – Set daily, weekly, or monthly deposit caps.
• Session Time Limits – Control how long you play per session.
• Reality Checks – Receive in-session notifications at chosen intervals.
• Self-Exclusion – Temporarily or permanently exclude yourself from the platform.
• Cooling-Off Periods – Take a short break from your account.

Players who believe they may have a gambling problem are encouraged to contact support or visit organizations such as GamCare, BeGambleAware, or Gambling Therapy.

6. Prohibited Activities

The following activities are strictly prohibited on the BitGuruz platform:

• Using automated software, bots, or scripts to interact with games or the platform.
• Exploiting software bugs or game errors for financial gain.
• Engaging in collusion with other players in multiplayer game formats.
• Money laundering or using the platform for any unlawful financial activity.
• Creating multiple accounts to abuse promotional offers.
• Using VPNs or proxy services to circumvent geo-restrictions.

Any player found engaging in prohibited activities will have their account terminated immediately, all pending balances forfeited, and may be reported to relevant authorities.

7. Intellectual Property

All content on the BitGuruz platform, including but not limited to graphics, logos, game interfaces, written content, and software, is the intellectual property of BitGuruz or its licensed providers. Unauthorized reproduction, distribution, or commercial use of any platform content is strictly prohibited.

8. Privacy and Data Protection

BitGuruz collects and processes personal data in line with its Privacy Policy. Player data is used for account management, identity verification, fraud prevention, and marketing purposes (where consent has been provided). Data is never sold to unauthorized third parties.

9. Technical Malfunctions

In the event of a technical fault, server error, or game malfunction, BitGuruz reserves the right to:

• Void any affected bets or game rounds.
• Restore player balances to their state prior to the malfunction.
• Decline payment of any winnings generated as a result of an error.

BitGuruz is not liable for losses resulting from technical interruptions beyond its reasonable control, including internet outages or server downtime.

10. Limitation of Liability

BitGuruz’s total liability to any player in connection with any single claim shall not exceed the net deposits made by the player during the 12 months preceding the incident. The platform does not accept liability for indirect, consequential, or punitive damages.

11. Governing Law and Disputes

These Terms and Conditions are governed by applicable international gaming regulations. Any disputes arising from the use of the BitGuruz platform should first be directed to the customer support team. If a resolution cannot be reached through support channels, the dispute may be escalated to the relevant regulatory body under which BitGuruz operates.

For queries related to these Terms and Conditions, players may contact the BitGuruz support team via live chat or email at any time.

By using the BitGuruz platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.